How does Regente select the ideal tenant for my property?
In short: Regente conducts a rigorous screening of every applicant — not just a financial check. Beyond a credit bureau (SPC/Serasa) check and income verification, guarantee providers run their own independent evaluation where applicable. The goal is to protect the landlord’s asset with a strict, impartial process.
Screening steps
- Application form: the applicant fills out a form with personal and professional details, income, and rental history.
- SPC/Serasa credit check: a check for financial restrictions — applicants with significant active debt are not approved.
- Rigorous income and profile review: the assessment goes beyond ability to pay — it considers job stability, rental history, and overall fit with the property. Minimum expected income: 3 times the rent plus charges.
- Guarantee evaluation: lease-guarantee insurance, CredPago, a capitalization bond, or a personal guarantor (fiador) — each option has its own criteria. For guarantees involving a guarantee company (lease-guarantee insurance, CredPago, Garantia Total), that company runs its own independent review separate from Regente’s. Its approval is a condition for moving forward.
- Final decision: the approved applicant is presented to the landlord — who may be consulted before the lease is signed.
What Regente checks on the applicant
- Credit history (SPC/Serasa)
- Verified income (pay stubs, bank statements, tax return)
- Job stability (employment relationship, time at the company or in the activity)
- References from previous rentals (when available)
- Fit of the guarantee offered
Does the landlord take part in the selection?
Yes, in specific cases — when there’s more than one approved applicant, when the landlord asked to be consulted, or when the proposed terms differ from the standard contract. For clearly suitable applicants with no red flags, Regente’s team runs the process independently to speed up leasing and reduce vacancy.
What if the applicant isn’t approved?
Regente informs the applicant of the rejection and continues marketing the property. The reason for rejection is not disclosed — the agency keeps its internal screening criteria and the guarantee providers’ criteria confidential. The landlord never needs direct contact with rejected applicants.
Example from Florianópolis
A landlord with an apartment in Córrego Grande received 4 applicants in 10 days of marketing. Two were rejected during screening (a Serasa restriction in one case, rejection by the guarantee provider in the other). One approved applicant chose another property instead. The fourth applicant — a federal civil servant earning R$8,200 with CredPago approved — signed the lease that same week. The landlord didn’t need to attend a single meeting.
Related questions
- When and how do I receive my rent payout?
- What happens if the tenant doesn’t pay rent?
- What are the landlord’s responsibilities under a lease agreement?
- What is a guarantor, and what are the alternatives to renting without one?
Want to rent out your property with confidence? Talk to Regente.